Learn how to use active ERPat modules through role-based instructions, standard operating procedures, field legends, standards, compliance reminders, and step-by-step workflows. Every guide is synchronized from the owning module and versioned whenever its instructions change.
Showing 357 of 357 synchronized guides.
The full support-ticket lifecycle: statuses, ticket types & SLAs, groups, templates, signatures, collaborators, comments, labels, and submission channels.
The AkbAI-powered Company Handbook: upload a PDF (or start from a DOLE template), let AI split it into draft sections, review, and publish an employees-only searchable handbook.
Answers to common questions and fixes for common problems across every Helpdesk pillar.
Enable the Helpdesk module, configure per-pillar toggles, assign RBAC permissions, and navigate the Help Center.
Definitions of every Helpdesk term and the full legend of status badges and icons used across the module.
The public, searchable self-service knowledge base: categories, articles, publishing, anonymous guest access, and CMS-themed public shell.
What the ERPat Helpdesk module is: a unified support hub uniting Tickets, Knowledge Base, Internal Wiki, Web Pages and the AkbAI Company Handbook.
A compact reference of the screens, data records, routes, permissions, and supporting files that make up the Finance module package.
Answers to the most common setup, access, workflow, and support questions for the Finance module, with troubleshooting and support guidance.
Standalone ERPat Forms module: a form builder with custom fields, per-form email templates and hidden fields, public (unauthenticated) form submission with reCAPTCHA + file uploads, submission browsing/import/export, and bulk email blasts to collected contacts. Controllers, models, views, routes, menu, permissions and system logs are owned by this package.