Learn how to use active ERPat modules through role-based instructions, standard operating procedures, field legends, standards, compliance reminders, and step-by-step workflows. Every guide is synchronized from the owning module and versioned whenever its instructions change.
Showing 13 of 357 synchronized guides.
Email-to-ticket via IMAP, outbound notifications, agent signatures, and the auto-close-inactive-tickets automation.
The full support-ticket lifecycle: statuses, ticket types & SLAs, groups, templates, signatures, collaborators, comments, labels, and submission channels.
The AkbAI-powered Company Handbook: upload a PDF (or start from a DOLE template), let AI split it into draft sections, review, and publish an employees-only searchable handbook.
Answers to common questions and fixes for common problems across every Helpdesk pillar.
Enable the Helpdesk module, configure per-pillar toggles, assign RBAC permissions, and navigate the Help Center.
Definitions of every Helpdesk term and the full legend of status badges and icons used across the module.
The public, searchable self-service knowledge base: categories, articles, publishing, anonymous guest access, and CMS-themed public shell.
What the ERPat Helpdesk module is: a unified support hub uniting Tickets, Knowledge Base, Internal Wiki, Web Pages and the AkbAI Company Handbook.
Staff-only internal how-to articles and process notes, managed with categories and articles under the Help controller.
The Integration REST API (api/v1/help, read-only, help:read scope) and the End-User API (v1/api/me/tickets read+write, v1/api/me/help-articles read).